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> Turns out it was shipping from overseas

This is by Amazon's design too.

If you use the "Buy Box" (add to cart button on the product page), it's quite difficult to see who you're buying from and from where the item ships from.

However, if you select "More offers from..." button, hidden on the page pretty well, you can see exactly where the product ships from, and expected delivery dates, as well as seller feedback ratings and number of feedbacks (giving you an idea of size of the seller).

Many of us FBM's have primary websites we sell on that make majority of our annual revenue, and our own distribution network.

Guess what? The same products we sell on Amazon are cheaper on our website - and we'll still get the product to you in 2-3 days, often with Free Shipping too. We don't have to pay Amazon fees that way, and we stand behind our company name - we're not going to screw you over in some shady way like pretend to be American but actually ship from China.

It's insane that we've spent all this money, and decades building our own fulfillment network, warehouses, and processes - but when we sell on Amazon, we're compelled to use their FBA just so we can sell enough product there to be worth our time.






The problem is I don't know your company when I buy direct from you.

I bought direct from an Instagram ad. Turns out they wanted me to wait for their next shipment despite saying "in-stock" - 2-3 months. When I said refund me they said no wait, we DO have it in stock! That is shady.

All this took lots of back and forth. I couldn't just cancel without talking to them, I had to figure out their system for submitting requests etc.

Amazon sells predictability in part. Their business accounts let me ad a GL code to my order and ties into a statement that can be paid by check within 30 days through an AP system on our side (also electronic).

I don't drink coffee but I imagine Starbucks does the same otherwise why would everyone go there?

Amazon's big risk is their marketplace and the crap in there. They should clamp down HARD there. That is getting us to consider moving business purchases elsewhere.


Sorry to hear that, you rightfully should have charged back your payment. That's a massive stick in your corner as a consumer. It's expensive for the retailer to deal with, and too many risks having their Processor close their account. It's also the reason Amazon freezes your account if you chargeback something.

Sounds like you were buying from an arbitrage seller, our more commonly called a drop shipper our crossdocker in industry terms. Basically they don't stock the products they sell. They buy goods when they sell goods, and hope you won't notice. Sometimes it works out, if their source can ship quickly... But in your case... It didn't. That's not really an online store... Unfortunately, only online reviews will be able to help you stay away from that.

I can't speak for all online stores, and certainly if your organization has an approved vendor list then things are set... But many of us are happy to accept PO's, setup NET accounts, and more. You'll also get a more personal touch with a company that cares about your business instead of you just being another number.

As an aside, take a look at Quill for office supplies. They'll treat you right.


I wonder if there could be a way to highlight this information while shopping on Amazon. Regardless of the prices, Amazon works as a huge catalog of goods. But what if there were, say, a browser extension that displayed a notification that the same seller offers the same product on another platform, but cheaper. Or even more expensive, but within a predefined range - some people might be willing to accept a small increase for the sake of undermining the Amazon monopoly.

The real trick would be to account for shipping in the calculations.


Who the heck are you that I should trust you over Amazon? What's your return policy? Refunds?

There's more to this game then you seem to think. The thing Amazon has that you're missing is customers that trust you. That's not cheap.ans easy to acquire.

Go sell it on your website with free shipping. Nobody cares.


You're shopping online, with a credit card. You don't have to trust anyone... You can't lose. That's by design of Visa, MasterCard, Amex, etc. You'll always get your money back.

So try a few online stores... There's a few you've probably heard of, Newegg, DSW, Chewy, and more. We'll earn your repeat business, otherwise you move on to some other online store.

That's how this business works.

How'd you come to trust Amazon in the first place? You tried a purchase, and were satisfied with the experience. They earned your trust just, like any store, physical or virtual.


No, that's not how it works.

People develop trust relationships with the online places they shop. They aren't trusting their credit card, they're trusting the merchant to not need to use the credit card security/safety features.

None of those stores you mentioned are anywhere near amazon or have amazon's customer service reputation.

The idea isn't "howd you come to trust amazon" but "how do you compete with amazon while they have more trust and better shipping than you."

I and everybody else dont shop at infinite places. You check the usual suspects when looking for something. You dont say "I'll take a bet I'll get this at the advertised price and shipping time because I have a credit card."

I want that thing. I dont want to fuck around with my credit card company and then order the thing from someone else.

You are mistaking the problem amazon had with the problem everyone else has - trying to compete with amazon.


The same question still applies: "How'd you come to trust Amazon?"

Initially, you didn't trust Amazon. They earned your trust somehow, no?

The same with any other company.

I highly doubt Newegg is going to throw away their entire business and reputation just to screw you out of $100.

In fact, I'd wager they take your customer relationship more seriously because they are smaller than Amazon.

Meanwhile, as evidenced in this thread and others anytime Amazon comes up... Amazon seems perfectly willing to throw away their relationship with you over $100 of counterfeit goods.


>I highly doubt Newegg is going to throw away their entire business and reputation just to screw you out of $100.

You'd be dead wrong. Newegg was bought by Liaison Interactive in 2016 and has been in steep decline since.

They lost their customer service advantage to amazon years before that.

Customer service isn't a checkbox its a series of systems and when one company does it better they win.

If you're unhappy with your purchase amazon will take it back, most of the time you won't pay shipping. Newegg doesn't enjoy the same reputation.

Amazon does have an issue with counterfeit goods I don't understand given their data driven supply chain, so I hope they can solve it soon. If not someone else will eventually figure it out do better.


The overwhelming majority of products sold on Amazon are from 3rd parties. That's where the counterfeit goods problem comes from. There's no easy solution there.

Also, we shouldn't laser focus in on just one company. Newegg was an example... and it's still the place to buy computer hardware. Their customers do enjoy free returns, and often free shipping too.

Zeroing in on just Amazon is like cutting off your nose to spite your face.

In the end, I guess we'll have to agree to disagree.


>The overwhelming majority of products sold on Amazon are from 3rd parties. That's where the counterfeit goods problem comes from. There's no easy solution there.

Amazon could figure out which 3rd parties supplied it and get them to better police their supply line.

Newegg is not "the place" to buy computer harware. and its reputation is garbage.




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