They have similar plans in the Enterprise segment. For integrating GMail and Google docs with your website, and for building your own custom apps for the same.
I'd like information/opinions anyone has to share on the real availability and quality of that support.
And what qualifies as "Enterprise"? If you've 15 Google Apps seats and are paying your $50/year/seat, do you actually get useful responses in a timely manner?
(It seems those dollar amounts would be well below anything "Enterprise". But I figure the multiple-thousand-seat clients are getting support from somewhere. Maybe this means the small fish who pay, can actually get some level of response?)
I had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days.
So I'd say absolutely that my $150 bought me a name and a face and good support.
They also have phone support, but I have not used it.
