I'm still looking at how to best communicate with my bank too, to get actual answers. :D Not this cookie cutter kind of support.
No matter how precisely I describe the problem, I get copy paste or poorly thought out response. That's why I like smaller businesses, where there's still a connection between doers and support people, or where the doers are the support people.
I've been suffering from the same frustration, and have been thinking about switching to a smaller bank. There are apparently more than 7,000 FDIC insured institutions out there.
No matter how precisely I describe the problem, I get copy paste or poorly thought out response. That's why I like smaller businesses, where there's still a connection between doers and support people, or where the doers are the support people.