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To bring some structure I think the tool is less important than having procedures to provide a framework for everything.

I would look at Standard Operating Procedures. They will greatly decrease stress and give structure to every process that’s important to your business, and make it easier to scale, onboard people and allow people to fill in for others.

Also, you iterate on these procedures. As you find improvements you roll them into the process and that way becomes the new way to do something.

If you just keep documenting and improving the improvements will be noticeable quickly.

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