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oh i did the same thing years ago when I was working at HostGator except I wrote an ncurses front-end to their live chat support system. granted i was the only person who used it (and it was an extension of a toy project i made that essentially had bots with random names connect and send garbage to see if that would propagate out to support chat and see how many people would notice). but either way it's always fun to build a minimalist interface to things (especially when you don't have the code directly for them and have to reverse engineer stuff!)

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