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Disclosure: I used to work at Atlassian. I've been reading HN for years without an account but this one triggered me to comment.

I suffered burnout there. I had the misfortune of working as an "SRE" at Atlassian. The reality was you spent your days, nights, and weekends dealing with major incidents.

I do not know if it was a conscious strategy, but it would seem the approach taken to reduce organizational wide pager fatigue and burnout from out of hours work was to concentrate it on a few.

(My guess is that it was conscious, as that best explains why my cries for help whilst falling on seemingly sympathetic ears, yielded no changes.)




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