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My experience as a manager is the exact opposite. This piece reminds me of the head-slapping simplicity of How to Win Friends and Influence People. It seems so obvious when it’s spelled out this clearly, but it’s so utterly not obvious and widely ignored in practice in all types of leadership and management situations. You absolutely won’t hear this stuff at business seminars, because it’s very dressed down and plain and common sense. It’s not high concept thought leadership drivel.

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