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> Google could have owned this space if they hadn't taken their eye off the ball and fucked up Hangouts.

And going even further back in time, RIM/Blackberry could have owned the space. Instead they focussed on hardware instead of the real driver of their sales: BBM.

Their market cap these days is $4b, while Whatsapp sold for $18b.

It didn't help that Blackberry's comms encryption for consumer devices was complete and utter garbage.

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