Dad was computer savvy, but by this point he was 80 years old and they flat-out took advantage of him. He had to mail me the machine so I could reload it.
Please - teach your parents to just hang up on these clowns. And to kill the browser process when they get popups trying to cause fear & doubt.
That was the other thing. It was impossible to get my grandparents to do this. I think I eventually got them to let the answering machine answer and not return calls for messages from anyone they didn't recognize.
Because I'd like to think I'm 'someone competent', and on my own phone I only accept (non-personal) calls that I'm expecting, or can see a reason for.
Over time it should allow Google to flag numbers as potentially being a scam, marketing, etc based on other users flagging a caller. Saves Googling for that information which is what I currently do with an unknown number. The only risk is spoofing/false positives putting your number on some blacklist.
Their initial contact
When he called them back