Sorry about your bad luck.
He was super nice and explained that it took him a whole year to get the chain, that Knotts doesn't like paying for things like that, and he didn't want it, or the que itself damaged as he wouldn't be able to get a new one anytime soon.
My mind immediately started thinking about the cost of chains, and how safe the park could possibly be if that were the operating environment. We rode the ride because we'd waited 4 hours in the queue, and the friend that I had gone with and I agreed this was not a place we wanted to be anymore.
I also worked in Cypress, a few blocks from Knotts, and we'd always hear about horror stories about people stranded on attractions. What worried me about it most was, not that rides break down, they do. What was concerning was that Knotts didn't seem to have a plan for that.
When a ride breaks at Disneyland, They have plan after plan after plan. I have never felt unsafe at Disneyland, and I've had at least half a dozen incidents. I remember being stuck once on the Ferris wheel at DCA. My wife and I were stuck with 3, 13-year-old boys for 2 hours. We joked around, got to know each other other, assigned the barf bags to those most likely to need them-- the sunwheel is 160ft tall. Never felt unsafe for even a moment.
Knotts, just seems to call the fire department when something happens.