>2. Better Service, almost everyone I know has stopped using Uber due to service issues, most people seem to like Lyft better
My experience with Lyft was cars in generally worse condition and fewer PoC drivers and the dumb fist thing. I stopped using Lyft a long time ago so I'm sure that's changed. Uber has been rock solid for me and has only gotten better. UberEats has especially improved a lot in the past year.
EDIT: The PR controversies pretty much disappeared along with Travis and along with Uber's hyper-growth. I question that avoiding the "PR controversies" was the right move, sometimes.
1. Lower Expenses, they seem to be just interested in being a Car Service, not developing Self Driving Tech
2. Better Service, almost everyone I know has stopped using Uber due to service issues, most people seem to like Lyft better
3. Less PR Controversies