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I hope it's not a plain fraud. For a part of my work in OEM industry, I do duties of a professional purchaser, so I know how to get deals.

I had many times such refund and guarantee promises thrown out of the window with explanation "so use us if you want." All kinds of booking agencies being the worst offenders.

One time when I still lived in Canada, I went to a small claims court, and and civil tribunal with "ahem..., commercial contracts are not our jurisdiction"

Google is not some small company to commit fraud for a few pennies

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