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the point wasn't that retraining is "the answer" (or appointing of jobs) but that owners/managers/leaders should talk to the people involved to find solutions. it's otherwise patronizing and arrogant to bestow solutions from on high.

also, on people's intrinsic motivations: people don't want money in and of itself. people want esteem (e.g., status) and influence (e.g., power). jobs and careers provide those things; handouts do not.

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