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> I don't think any humans were involved. Why would they be?

The question is not "can I contact a human if it all goes well and everything works perfectly?"

The question is "can I contact a human if it doesn't?"

Unlike say getting locked out of your account, missing out on a discount is not catastrophic. If it happens at a low enough rate, just accept it and move on. If it happens at a high enough rate stop using the service.

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