It might be that Apple is not able to apply the same attention to detail that Luis applies to every case.
Luis complains that he can't find competent board level repair technicians to scale his business. The real problem is that it's a difficult expensive skill. Luis can't scale it, Apple can't scale it at a reasonable price either.
Human attention is expensive, that's the reason software is eating the world. Part of that means paying less attention to individual user's products when it requires less human attention to just replace parts in mass.
I love watching Louis diagnose and fix laptops. He can make good money charging $300 to fix a motherboard in an hour or two because he has done it for years but I can imagine even a very smart technician it takes 2-3x time starting out and I doubt he pays much more than $25-30hr, though maybe the business would be more viable if not in NYC thats borderline living wage here.
> Apple can't scale it at a reasonable price either.
That may well be but they charge premium prices and position themselves as providing a premium service. They're the only business that calls their repair staff "geniuses", so I don't think it's too much to expect a "genius" to not go for the quick fix. People expect more from Apple because of how they present themselves.
Luis complains that he can't find competent board level repair technicians to scale his business. The real problem is that it's a difficult expensive skill. Luis can't scale it, Apple can't scale it at a reasonable price either.
Human attention is expensive, that's the reason software is eating the world. Part of that means paying less attention to individual user's products when it requires less human attention to just replace parts in mass.
My 2 cents.