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That's not better. An app is a superior interface to a phone call.

Cab companies refusal to acknowledge this means they deserve to die. The economics are there, an app is undeniably cheaper, at some point, than a call center, and fundamentally whatever prices Americans pay to cab companies is clearly enough to sustain them, so it should in theory be enough to sustain an Uber-like company.

And let's not even get into the conversation about servicing more rural areas, where ZERO cab companies exist, but Uber drivers do. That is a net value add to those communities, no denying.




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