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That system was incredibly awful.I don't believe there is a single person who used that system and was happy with it.

Right. Typical experience would be, call number, if you're lucky, someone picks up. If you're lucky, they can understand enough for you to order a cab. And then, if you're lucky the cab will actually wait for you rather than pick up some other random fare instead

I just I want to say, I was super happy with that system, much happier than with Uber.

I used a small family taxi company. I had to book in advance, or be prepared for a short wait, but they understood my father in law needed some extra time and understood his requirements. Ubers on the other hand are awful with disabled people in my experience.

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