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>Funny, I thought HN's prevailing attitude in the case of the recent ban of 8chan was, hell yeah, good riddance to those reprehensible twats.

Those threads wouldn't have passed the thousand comment mark if HN had anything close to a prevailing attitude on the matter. As with many contentious issues, people tend to believe HN is unilaterally biased against them, sometimes to the point of that bias being enforced by the moderators.

>Which, personally, annoyed me, because I believe that even the deplored should have a space for communication.

8Chan and its contingent of neo-nazis were free to communicate as they wished until the site started to become a cultural nexus for racially motivated mass shootings in the US. I don't think deplatforming them was unwarranted. They have the right to their views, but not the right to force any establishment to host those views, even when people start dying over them.

Also, there are still plenty of places on the internet for such people to congregate and communicate. They can start a private Discord server and post manifestos from the race war there if they want.

Yes, and the reality is also that, if you run a company, you sometimes have to do what you have to do. If popular opinion turns on some policy or employee, you may have to make a tough decision whether or not it's something that you would necessarily do in the absence of potential business consequences.

It's easy to second-guess or criticize such actions from the outside, but sometimes you just have to be pragmatic.

Shouldn't they do a bit of research instead? Like, research whether the people attacking your company/employee/policy are actually customers who'd have an impact on your business if you ignored them? The problem with a lot of social media controversies is that no one actually asks whether the people complaining are actually representative of either the majority of the population or the userbase for the affected service or company. In a lot of cases, I suspect if they did ask that, they'd realise that a few people getting annoyed online can be safely ignored and that doing so may earn you more not less business. Or not change a thing.

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