I have to agree with you on that. I received a package this week and it was just unbelievably bad service. Compared to the Swiss Postal service fedex is in the stone age.
First package didn't arrive but a notice of final delivery attempt (was the first). They claimed the package doesn't fit in the mailbox and my "business" was closed.
Delivery notice has no QR code or quick way to access your shipment. Instead you need to type "fedex.com/ch_deutsch/mypackage" into a browser and then enter your tracking number, email and phone.
You are then presented with either having the package redelivered or delivered to an alternate address. No option to pre sign for the package or inform the driver where to put it.
If you want to pre sign the package you need to fill out the back of the delivery notice, sign it and make a photo which you send to switzerland@fedex.com. The notice will then be hand processed and you will be asked for the tracking number which is not on that side of the notice nor is there a field to fill out!
Tracking information is also completely wrong. Package is stated to be re-delivered on Tuesday after missed delivery on Monday however end of day no redelivery was attempted. Tuesday night I change the delivery address and I'm told package will be delivered on Thursday. Package arrived on Wednesday morning.
Best part. Package is actually a letter and fits in any mailbox :-/
First package didn't arrive but a notice of final delivery attempt (was the first). They claimed the package doesn't fit in the mailbox and my "business" was closed.
Delivery notice has no QR code or quick way to access your shipment. Instead you need to type "fedex.com/ch_deutsch/mypackage" into a browser and then enter your tracking number, email and phone.
You are then presented with either having the package redelivered or delivered to an alternate address. No option to pre sign for the package or inform the driver where to put it.
If you want to pre sign the package you need to fill out the back of the delivery notice, sign it and make a photo which you send to switzerland@fedex.com. The notice will then be hand processed and you will be asked for the tracking number which is not on that side of the notice nor is there a field to fill out!
Tracking information is also completely wrong. Package is stated to be re-delivered on Tuesday after missed delivery on Monday however end of day no redelivery was attempted. Tuesday night I change the delivery address and I'm told package will be delivered on Thursday. Package arrived on Wednesday morning.
Best part. Package is actually a letter and fits in any mailbox :-/