Amazon keeps optimizing for speed but I think for most people they're fast enough already. And optimizing more in this one dimension could actually make the overall experience worse. I'd rather 100% reliable 2 day delivery than 85% reliable 1 day delivery but that's not where the trend is going.
Reminds me of how apple pursued thin devices until they broke a fundamental part of the experience (MacBook keyboard). Sometimes you're done.
On a societal level it's a shame that jobs that could actually support a person or family are being replaced by hustle economy types. My own parents never went to college and have worked service jobs their whole life, but could still own a house and eat dinner with us every night. They even bought a computer when I was a teenager in the 90s. I think in today's world they'd be driving for Lyft all night and I'd have grown up in a different town with a worse school system.
"Your margin is my opportunity." -Jeff Bezos
It was a single family home in a neighborhood of ~100 homes on 2 intersecting roads, so not really hard to find.
UPS, USPS, and Amazon had no problems finding my house. Even had a couple freight companies make deliveries on Amazon's behalf without issues.
I use to standby FedEx as my preferred shipper but they've really gone down hill since the early 2000s IMO.
Amazon will let you do that with every other carrier EXCEPT Amazon Logistics. The only way to get them blocked is prove your home is a prison, military base, or have experiences so horrible they have pity on you.
It's incredible really. The Amazon logistics folks weren't able to accurately put packages into the parcel locker system at my apartment, and would constantly just leave them on the counter in the public area. This happened so much so that my apartment revoked their courier number to use the parcel system. The apartment management's idea: instead have them deliver directly to the door of each resident. As you can imagine, this has tanked successful Amazon deliveries to anyone in my apartment complex. I'm probably sitting at about a 66% success rate for getting my packages delivered AT ALL.
On the bright side, their customer service folks have added tons of $5 and $15 credits to my account because of how absolutely terrible their own courier service is at delivering.
- Was it left at my apartment door?
- Was it left in the 2nd floor mail room/lobby?
- Was it left in the 1st floor main entry/lobby?
- Was it left outside?
- Was it left in some side door?
- Was it left halfway between the 2nd and 3rd floor on a random stairway?
- Was it left in the office?
- Will I have to wait 3 more days so I can report it lost/stolen and try again?
Not to get into the "Prime 1-day", which when I order three 1-day things at the same time means one shows up tomorrow, one the next day, and one the day after.
I don't often finish work before this, so pick-up of these "One Day Delivery" packages are pretty much relegated to weekends.
They added instructions to my account indicating which door the packages should be left at. So far, about 50% of the deliveries have been at a different door, but at least they've made it to the house.
For example those nice looking cursive addresses instead of simple to read numerals are annoying.
Then there's missing numbers, or bad choices in color, or it's black and they don't have a light for it at night.
People are way too quick on pointing their fingers at automation and globalization. There is some evidence against those being the main cause of the current lack of low qualification jobs (that is worldwide, by the way).
I don’t even agree that much with those clichés (they had their sets of challenges, plus I’m Gen X) but it’s extremely important to remain aware of the various trends of the new generations.
Example with a popular symbol: https://www.bitchute.com/video/_16B2euF128/
Sometimes, you have to know when to get out to end on a high note. American television is notorious for this. Game of Thrones and House of Cards are recent examples. The American television industry is the one that gave rise to the proto-meme of "Jumping the Shark." (On the other hand, the Japanese anime industry is notorious for often leaving people wanting more.)
On the other end, Apple's biggest successes involved knowing when to wait, and when to move, so that they didn't release something which wasn't ready. Apple didn't release the first MP3 player. They didn't release the first smartphone or the first tablet.
So I doubt that Amazon is "done" at 2 day delivery. However, given my experience with new Amazon services, I'd say that they've created an incentive structure for internal groups to be first, even when they're not ready to the point where they somewhat damage the brand.
Product differentiation for the sake of differentiation is always a dangerous game. Someone posted here the other day about "peak products" where the product reaches an ideal state which is an interesting concept!
The problem is an obsession with constant newness misses stuff like privacy, customer support, longevity, etc. But they care more about having a new flashy SKU for next season which looks different.
Edit: the Wikipedia for "Jumping the shark" is excellent, apparently from when Fonzie jumped over a shark in water skiis as part of a promotional gimmick on Happy Days. https://en.wikipedia.org/wiki/Jumping_the_shark
if they had ended in season 5 with the material already written, none of the storylines would have been resolved. therefore, some amount of additional story had to be developed, so if you're doomed to disappoint fans, why not write 3 more seasons and make a bunch of money in the process? in a deadline-driven environment, no army of writers was going to produce a satisfyingly detailed and consistent ending to match martin's prior work (it seems even martin himself is having trouble with regard to the book series).
No one was locked in. You know what the Japanese anime industry does in this case? Sometimes, they draw out the story, so that entire episodes are taken up with just powering up. (Dragonball Z) More commonly, they just wait for the author!
Of course, the anime industry has the advantage, that the "way someone is drawn" can remain the same after a gap of 5 or 10 years, while human actors age. However, in 5 or 10 years, I don't think that's going to be prohibitively expensive anymore.
Was there something before the Newton?
I started getting things delivered to a Locker near my office because delivery to my apartment consistently sucked regardless of carrier (drivers never tried to buzz in; stuff always ended up at the post office or back at the delivery depot.)
Now that I've tried it I'm not going back. Just the fact that I can guarantee where the thing will be (no misdeliveries; no chance of theft from my front door), and pick it up immediately (no waiting in line) at any time of day (since the lockers tend to be street-accessible), makes so much difference.
And that's leaving aside the fact that I've never found anything delivered to a locker to be late (on the last-mile logistics side of things, at least.) In fact, as long as such a shipment enters the country on time, I've found it to arrive faster than its projected delivery time more-often-than-not.
Amazon has a solid experience with Logistics+Locker, but they haven't really marketed it very hard. Kind of surprising, really; the improved delivery experiences might do wonders for their customer retention at a time when fake Marketplace sellers are scaring customers away.
I have no way of giving feedback that the delivery drivers here are lazy and marking packages as delivered to keep up their metrics and then actually delivering them the next day. It is very annoying.
Now they’re usually fulfilled by UPS, and I don’t recall any issues since having the flag added.
IIRC, Amazon.com customer support can only request the flag, but it can be denied. That's what happened to me, and I still get stuff delivered by Amazon Logistics.
At least their service has improved somewhat since then.
My $2 item that shipped by itself? Photo.
$1300 worth of PC build? No photo, no doorbell, nothing...
Very rarely ever have any issues with FedEx, UPS, or USPS. OnTrac is pretty garbage, but still better than Amazon Logistics.
Don't worry though, they have high-viz vests so they're clearly safety conscious.
If they were employees and shared liability with FedEx these issues might not exist. But they do exist, and if Amazon can do no worse it'll be a wash for pedestrians and cyclists. At least in this part of Floriduh.
tl;dw: people think they're going to be "Amazon Business Partners" more like you're another cost center being squeezed as much as possible
Cool, thanks, but I really didn't need or expect it that fast, and I kinda feel bad for whoever may have had to work extra to get me my Friday order on Sunday...
In the UK Second Class post is just held back a bit. It isn't like it gets sent by pack horse instead of by truck.
Now you are a good sort, but your neighbour might be on the phone to them on Sunday evening saying 'I ordered this Friday, moan, moan, moan...' if it was not delivered so promptly. This would incur 20 to 30 minutes of customer service time and could possibly lose them as a customer, for them to write negative reviews and bad mouth the company.
It is less work to do deliveries really promptly and have no queue to manage. Don't feel bad for the people that work to achieve this, imagine how much more miserable they would be if they had a backlog, a veritable mountain of stuff to deliver on Monday, for them to not get it all done and to be going home fretting about it.
I am no fan of Amazon but I can see what they are doing.
I wonder if Amazon is preemptively competing with AliExpress, Alibaba, etc. Once people realize you can get stuff _even_cheaper_ from the Chinese version of Amazon it's going to be really tempting to go there instead. Pretty much the only advantage Amazon has is that they're state-side and can compete on ridiculous speed (which is gonna be really tough for people on other continents to do)
For me it was when they had to solder in the ram. As soon as you can't fix or change your own device, it's a device i don't want to own.
I got a call once from a Amazon guys saying he had my package, I went down to the lobby to see he was basically unloading a pallet of packages in our fancy lobby. Needless to say our logistics team has tried to work with Amazon to get stuff delivered right, but we still seem to have issues.
I asked them about never sending me something with Amazon logistics again and they indicated that they flipped a flag to remove it as a shipping method.
Is this accurate?
I was reading reviews of the Game Boy Micro a few years ago (written when the Game Boy Micro was released in the early 2000s). Many described the product as "as small as a cell phone". I found this funny—it's significantly smaller than smartphones today—including the original iPhone, by the way, which wasn't small when it came out.
I'd say the trend has been towards larger phones as we've begun to use them more and more. If you use something most of your day, you don't mind so much if takes up more pocket space.
You may be right in terms of thickness, although I think it's too early to call that a trend.
Blackberries were never that small, and weren't trending downwards in a significant way.
Probably in the early 2000's when small equaled good.
My wife had an LG phone that was so small it fit in the palm of my hand with my fingers closed. Sony sold a phone so small that it had a boom mic that swung down a couple of inches to pick up your voice.
I had a SonyEricsson t68i that was 4" x 1¾" x ¾": https://www.gsmarena.com/sony_ericsson_t68i-325.php
I currently own a phone so small that it doesn't even have a keyboard. When they get the thing to fit in my ear, then I'll start to worry that they're getting too small.
I'm being just a bit facetious, but in seriousness if voice-controlled AI can improve a bit, size might cease to be an issue.
 Apple Watch, and the only thing keeping from just ditching the phone is a. battery life b. Apple's use case they designed for is not "ditch the phone".
I think they are optimizing for cost/customer satisfaction, not speed.
Ha! I'm pretty sure they're optimizing for cost and precisely as much customer dissatisfaction that customers can take before they leave for competitors. My experiences with Amazon Logistics have not been good. Their processes and staff are inferior to USPS and UPS at least.
Actually, UPS does: https://www.ups.com/us/en/services/e-commerce/efulfillment.p...
"UPS eFulfillment combines the fast and reliable shipping consumers demand with the scalable inventory management your operation needs. We can store the products you sell and get them into your customers’ hands quickly. Our eFulfillment platform and bundled pricing helps you manage inventory, orders and costs so you can focus on growing your business."
N.B. It's a 14 year old article at this point. Things may have changed.
 Or if you're a New Yorker subscriber: https://www.newyorker.com/magazine/2005/04/18/out-in-the-sor...
I'm going to guess UPS keeps warehousing separate per vendor.
You have a product with a UPC. You have a picker with a UPC and a scanner. If the scanner scans the wrong UPC, the picker grabbed the wrong thing.
And yet I get sent the wrong item from Amazon multiple times per year. Ballpark of 1 in 20 orders. And not like I got the wrong order. More like I ordered spicy taco seasoning and receive regular taco seasoning. So a mistake that makes sense if you were matching on titles but why not match on UPCs?
Amazon will only then use your items for your sales and not for anyone elses. Possible longer shipping times, etc. But I s always been possible to ensure correct items on the seller side with FBA.
Most people like to use the same SKU to get more exposure on amazon.com though.
If FedEx/UPS were to simply view inventory as packages awaiting an updated shipping address, and outsource a catalog service, they could easily compete.
Post office staff here are surly. UPS and Fedex drivers are bright and friendly.
Obviously it varies by location.
The spam is a profit center for the USPS, it's what allows them to deliver other mail cheaper than UPS/FedEx.
UPS, FedEx and DHL will leave packages in the open, if they deliver them at all. I work from home, and often they would claim delivery attempt when no such attempt was made. If they do happen to attempt and a signature is required but I am out, the nearest pickup location is an hour away.
Whereas Canada Post always attempts, and if I am out they will leave the package at the nearest post office, which is a short walk away.
Maybe USPS would have more value if it weren't being run into the ground? Canada Post performs reasonably well, after all.
Have you interacted with UPS's technical support on anything? They're a disaster, and aside from the example I mentioned have in the past waved off other bugs as being expected.
Have you tried shipping in general using UPS's website? You need to understand a lot about their system to really use it (for a simple example, the difference between "UPS account" and "having a working login under which you've provided your EIN").
UPS is okay but they don't have the key so often can't get into the building.
Fedex just straight up lies about deliveries and often never attempts them. By far the worst carrier.
I do hope gig economy workers are given some fair and equal rights sooner, been some improvements in some countries, but its modern slavery of our times in the way so many businesses deploy it.
Amazon even used to have a food delivery service that it recently shut down because no one knew it existed (https://www.amazon.com/restaurants/legacy).
So then to answer my own question, I'd hypothesize that it's a combination of bad-deal economics (e.g., Amazon contract isn't that profitable in aggregate) and strategic focus to spend time and energy on the post-Amazon _future_ rather than the present. Which I get.
Amazon distribution centers started popping up within a few miles of the traditional players and it seems like that time to diverge is here.
This has been the plan for awhile and the timing with FedEx seems less sour grapes (to me) and more of a competitive jab.
> Why not take the money and extend your runway to "reduce dependence"?
Maybe they're trying to catch Amazon flat-footed? Rather than waiting until Amazon doesn't need them anymore, if they drop Amazon before Amazon is ready, they might be able to get them to come crawling back on better terms.
Delivery to San Fransisco - amazon delivers. Delivery to an island off Alaska - Fedex has to take it for a flat rate that nowhere near covers costs.
 I own a lawn mower. I use it once a week for an hour. Talk about a massive amount of under utilized capacity.
I'm also not the type to consider lawn work a pain to maintain. Of course, I'm talking an actual yard, not the back 40. In fact, that's my guaranteed weekly bit of escape from tech. Once the yard is being cared for, a simple bit of mowing doesn't take that long. A few times a year, it takes an additional stroll around the yard with some fertilizer.
Of course cities seem to quickly be abdicating care of common spaces to HOAs anyway, with neighborhoods and common spaces laid out by developers with little or no incentive to fix this problem—another part of the death of the commons and the atomization of civic life and the growth of "eff you, I got mine" generally—so I'm just pulling an Old Man Yells at Cloud here. Though this is literally why we can't have nice things, so it remains frustrating.
I get it. It makes sense.
Personally, it's not for me, since
(1) I just don't like being gutter-to-gutter crowded. If I had my way, I'd see nothing but grass and tree, with not a single neighbor in a straight line of sight.
(2) I like entertaining family/friends in the intimate setting of kitchen/backyard rather than a public park.
(3) A park lacks certain things, e.g. a trampoline, which my kids love.
(4) My young children (ages 1, 3, 5) can't yet go to the park independently, even a nearby one, but they can open the back door to the fenced background.
(5) Same as #4 but pets (dogs, ducks, chickens).
Not a fan of apartment living (at least not for a family) though I get why people like it. What I don't like and can't understand the appeal of are typical low-density-but-not-low-density-enough suburbs, though. Worst of both worlds—few or no things in walking distance, not enough space to do much with or keep the neighbors away, but enough you have to own some stuff to keep it up, and the neighbors mean you have to keep it up. Ugh. Unfortunately it's that or suburban apartments (now that may truly be the worst of all options) if you want decent or good schools, in our city. Schools in denser areas are mostly bad, schools in the country are mostly bad. It sucks.
It I could get a table saw - or a lawnmower - delivered in an hour (or scheduled) - then I can begin to own/possess a lot less.
What if...(again, just spitballing, don't get stuck in the details of who, etc.) FedEx got into the storage biz? They warehouse your stuff and commit to delivering anything you have there for some fee. Let's face it, tons of people are storing TONS of stuff already. Often collecting dust I would bet. Maybe FedEx could offer to manage it in a "time share" sorta way?
With that service, the size of your high $ per sq foot residence (or office) can now be much smaller, less cluttered, etc.
Yeah, all this sounds weird, but so is AirB&B, Uber/Lyft, etc.
Totally with ya. I’m slowing turning my mom’s backlawn into a giant tomato, kale and eggplant patch.
Gotta figure out what to do with the lame Apple tree though.
[EDIT] plus the lawn service does edging. So. Really not competitive.
I used to be partial to UPS - there was a time when I would jokingly refer to the 10:30 overnight delivery as my "alarm clock". After two separate bad experiences on one day (one overnight, one ground), that preference is gone.
That bad experience with overnight was entirely due to their new busted-ass call center where after arguing with a voice-response robot you get to argue with an outsourced human-robot who's only ability is to tell you everything they can't do. The local terminal called me back and took care of the problem, but that level of service won't persist behind a hostile front-line phone system.
The ground package was marked as delivered while actually being held over the weekend, presumably so the driver could meet some kind of metric - the same thing Lasership et al are known for.
It still amazes me how eager companies are to hollow out their core competency.
That call center isn't all that new, IIRC you've never been able to call the depot directly. The only reason you got resolution from a local employee is that their own metrics would look bad if your package went missing (and you reported it).
The issue with the overnight was that I missed the delivery because I didn't even know it was coming (I actually didn't explicitly order it...). The last time this happened (years ago) I was able to call the phone number, hit 0, describe the situation to a person, and they'd swing back around. This time I was speaking to a droid who told me my only options were to redeliver Monday or pick it up at the depot during a one hour window on Monday. I argued enough that he left a message for the depot to call me to arrange a time outside of that one hour window. When the depot called me back they communicated as a human, and agreed to simply swing back around - the level of service that I'd expect for an overnight.
(I originally left the exact situation out, to avoid the inevitable "reDeLiVerINg iSN't iN tHEiR CoNTRacT!@!!" simplistic-myopic bullshit.)
What you've described is how I've always remembered it to be. When did UPS make it easy to interact with a human being?
They did have the phone menus, just with numbers and probably "0" still worked. I really hate these "natural voice" things - it's clearly still a limited set of options, so don't pretend to ask me for a free form response only to then shoehorn me into a narrow set! That only guarantees that by the time callers reach a "human", they're already frustrated.
Amazon Delivery (or some name similar to that) will eventually handle warehousing, fulfillment, transshipment, drop shipping, and last-mile delivery. Delivery is such a large expense to Amazon, it only stands to reason.
UPS presumably believes that they can compete with that. Maybe they can. Or, possibly, they believe that they will be purchased by Amazon in the future.
In much the same way Amazon has a head start on other e-commerce firms, UPS has on Amazon. They have been customer-obsessed in one of the hardest spaces (Meatspace logistics) for literally 111 years. This kind of thing is extremely difficult to get right, and Amazon has a long, long way to go before they can compete with UPS.
Which is super annoying for me, I live in an apartment complex, they used to almost exclusively use USPS where I live, and they have a system where they put a key in your mailbox, etc.
Amazon's deliverers are literally random people - after talking to one myself it became apparent that they barely even require much English (I'm only complaining because that makes it harder to communicate - I don't care if they speak english or not but if it's impeding their one job - delivering a package, then I'm kinda erked)
Since it's never the same person, the standards are wild. Sometimes the package is left in my garage, sometimes by the front apartment door (you have to be buzzed in), sometimes they're by my specific apartment's door . Other times they take it to the rental office.
Amazon really needs to figure this out, this isn't the only apartment complex in the city.
EDIT: Also sometimes they call when they can't get inside, sometimes they just leave it outside, sometimes they don't call or ring the buzzer and just say "Couldn't deliver". It's wildly inconsistent.
Back at my apartment, as I'm about to be at my door, I see the guy again, he's hitched a ride up the elevator as someone else let him on, and he's asking me where apartment #### is, I pointed to the sign by the stairwell with a map of the building.
The dude didn't seem very good at his job, and the fact that Amazon is instructing their delivery people to circumvent building security to leave packages at people's door is concerning.
Oh, I'm sure that Amazon never instructed delivery agents to ignore building security. Instead, I expect they just passively incentivize it.
For example, the delivery agent might have been able to mark the package as undeliverable, but in turn they may have had to pay a penalty if more than a threshold of deliveries could not be completed as directed. It's not an instruction to trespass to deliver, just ignorance of what it takes.
In a functional delivery system, there'd be a way for knowledge like this to percolate back up -- the delivery agent would mark the package as undeliverable, and then the courier company would investigate the situation and ultimately refuse to accept deliveries for door-delivery in that building.
However, Amazon's current structure makes this functionally impossible, and a rotating cast of contractors makes even the knowledge-acquisition step impractical.
See, for instance, the parent headline. UPS is fanatical about delivering packages and is therefore willing to work with a doomsday competitor in huge volume. This in contrast to Fedex who will not.
Sadly UPS customers aren't the people receiving the packages. I've never dealt with a company that makes it as hard to interact with a real human being as UPS. Not even banks, government agencies, etc. come close. This wouldn't be a problem, but every time UPS screws up it's a colossal effort to get UPS to correct their mistakes.
UPS routes my package from the regional distribution center in the Bay Area to Massachusetts on a same day flight? Great, it's going to take ANOTHER WEEK to get my package because UPS doesn't guarantee delivery time on ground shipments even when UPS is 100% at fault.
UPS delivers my package to the wrong address (different than above, different hub)? Yeah that only took like 2-3 hours of wading through overseas call centers where they kept claiming the package was left on at my front door before they realized they sent out a rookie driver who couldn't read house numbers. Unfortunately once you wade through the IVR you're routed to customer service people who are programmed to tell you whatever they can to get you off the phone.
UPS has a "signature required" package that I've been waiting all day for (they keep sending invalid "My Choice" verification information so I have no idea when I'll be blessed with a delivery)? Driver just lobs it at the door without even bothering to ring the doorbell.
I have one address that I receive packages at sometimes, it's about a 15 minute drive from a distribution center but for reasons unknown they route packages from the distribution center in a different county about an hour away. This means packages arrive at unpredictable times and if I miss a delivery or they screw it up, I've got to go well out of my way to sort it out.
UPS may be obsessive about something, but from my POV it's not delivering packages. More likely cost reduction is their main concern.
First package didn't arrive but a notice of final delivery attempt (was the first). They claimed the package doesn't fit in the mailbox and my "business" was closed.
Delivery notice has no QR code or quick way to access your shipment. Instead you need to type "fedex.com/ch_deutsch/mypackage" into a browser and then enter your tracking number, email and phone.
You are then presented with either having the package redelivered or delivered to an alternate address. No option to pre sign for the package or inform the driver where to put it.
If you want to pre sign the package you need to fill out the back of the delivery notice, sign it and make a photo which you send to email@example.com. The notice will then be hand processed and you will be asked for the tracking number which is not on that side of the notice nor is there a field to fill out!
Tracking information is also completely wrong. Package is stated to be re-delivered on Tuesday after missed delivery on Monday however end of day no redelivery was attempted. Tuesday night I change the delivery address and I'm told package will be delivered on Thursday. Package arrived on Wednesday morning.
Best part. Package is actually a letter and fits in any mailbox :-/
That is actually the case: Fedex started as an overnight delivery company and only got into Ground in order to round out their service. Ground is actually based on a network of independent companies branded as Fedex Ground but I believe almost no one in that division actually works for FedEx the corporation (compared to the original FedEx Express which is all corporate employees).
Compare to UPS which has always been ground-first delivery network and then got into overnight long after FedEx proved it could work.
At one point I actually got an email notice that they just tried to deliver a package and nobody was home despite the fact that I had literally been reading a book on the front porch for the past 3 hours. Nobody came by.
1. Is some of that volume bad addresses or poor wayfinding? Something about how the delivery person ended up at the wrong location and didn't know where to go, versus bad actors.
2. Why haven't delivery companies cracked down on this? Maybe they have, but I still hear about it a lot.
I don't know about the American package delivery space, but assuming it's somewhat resembling the German one (sub-sub-subsidiaries, work days until 11pm, because you've got a quota etc.): because it is impossible to fulfil the quota. So you get creative, fill out some "did not open door" papers and hope you can get around to delivering them the next day.
And it's impossible to fulfil the quota because that's directly profit. So companies can choose between abysmal service (but still not so bad that customers would leave, because everyone is playing that game) and lower profits. They have zero incentive to "crack down".
That's still a "bad actor." A driver is ultimately responsible for knowing the area they're delivering to. Wayfinding is a very convenient crutch, but if it fails and the driver has insufficient local knowledge it's still a skill failure.
> 2. Why haven't delivery companies cracked down on this? Maybe they have, but I still hear about it a lot.
Because their contract is with the shipper, rather than the recipient. Even a complaint from the recipient is more a PR problem than an economic one.
Moreover, a recipient who accepts redelivery or goes to the depot for pickup doesn't even impose a significant additional cost on the delivery company.
I'm pretty sure this is performed as a courtesy to the recipient to limit theft.
If it isn't, then the customer has way too much leverage.
I guess you could say they are focused on retail express, where you can charge a poor schmuck an arm and a leg to deliver something overnight, instead of getting paid peanuts for Amazon, but for some reason I don't think that strategy is viable long term.
That's true, most of my Amazon shipments are forwarded to UPS.
Amazon also keeps relability and transit time metrics on all of its shippers. I would guess that UPS has historically provided more reliable delivery for lower cost compared to FedEx, thus the volume shipping agreement with UPS.
I wonder how reliable those metrics are. I've repeatedly been told by Amazon support that I need to wait for about 24 hours before complaining about a missing package, incorrectly shown as delivered. Sometimes the package has indeed shown up later, sometimes not.
But if couriers get a 24 hour grace period after marking a package as delivered, the aggregate reliability/transit metrics can't be very credible.
Does Amazon have minimum contracts with UPS? Seems like they wouldn't if they're below 10%.
I find it amazing that people that deliver stuff do not use Google Maps to get to an address.
Since they are global companies, maybe UPS is 4x bigger in the US. This is not trying to refute anything.
FedEx quality of service has been pretty abysmal over the last 5 or so years. I always get a pang of terror inside me every time I see a notice that an item will be shipped by FedEx. I've had all kinds of nightmare experience with them (refusal to drop package at the entrance of the condo building is the least of the problems). Let's just say, I reached out to their CEO at some point, escalating the issue with a box repeatedly failing to deliver (because they were trying to deliver it anywhere but my place). I have no love for them and I think if/when Amazon decides to commoditize their logistics (just like they commoditized their web services into AWS), they will drive FedEx into the ground.
So yes, IMHO despite the whole "I dumped you first" attitude, this is an evidence of Amazon's strength and Fedex's loss.
Fedex was probably net-negative on the deal.
We often saw examples where multiple pallets worth of inventory was cheaper to ship through fedex ground small-parcel. That doesn't happen with UPS.
Perhaps due to the volume, Amazon was trying to negotiate rates that FedEx felt were not in its interest.