Things that I like:
1. Secondary phone number
2. SMS to email
3. Transcripts to email
4. Relatively cheap international calls
Although they haven't shut down the above four features, I am concerned about the future of this product.
But it's weird how they have this overlap between Google Fi and Google Voice. And it's impossible to forward a Fi/Voice number to/from another Voice/Fi number.
It's great if you need multiple numbers.
Google voice, Skype, Zoom and others use their network.
That is one downside of twilio - they cannot provide a true mobile number and so therefore you cannot get 2FA and other texts that come from shortcode numbers ...
There is no serious competitor to Google Voice, so please add it to your Gsuite contracts so that Google keeps it around.
Other than all the other voip options that are actually available outside of the USA.
Think I had an android app at one time that would auto forward sms to email, but that's been a while / a few phones ago.
Google’s communication skills are deeply lacking, and leaks made it worse. But no, Chat is still around for consumers.
They may as well stop parsing your email for information about the purchases you make.
Or maybe all of my acquaintances have started mumbling more.
But let's posit that it has degraded. What could have happened? Let's assume that use of Google Voice has increased (non-obvious) but that Google assigned resources have not. Perhaps processing power spent on the voice to text analysis has been reduced? That's my best theory on how a degradation in this service may have occurred.
Aside: been really scared of losing GV, been a user since it was Grand Central before Google's buyout. May have to bookmark this post to look at some of the mentioned alternatives. I wouldn't mind paying like $5/month or so if I can find a decent option, but definitely need short code support.
It's been a fun, low-bandwidth interface, and it avoids me using a Google service.
I'd like to build a web interface, and use 2FA in addition to a password to access my extra functionality.
I did the same thing about 1.5 years ago. Haven't looked back.
I do almost all of my texting to friends and family from the UNIX command line using the 'sms' script I wrote. I can text from my phone number even if I don't have my phone. Even if it's off.
Please, please join me in pressuring twilio to add a 'email' verb to twiml ... there are so many simple use-cases that would be so trivial and easy if you could just call 'email' from inside a twiml bin.
I'd love to have a mobile app such as Burner's  to do messaging and outbound calls. Right now, when I do outbound SMS or calls, my real/current number appears, which adds a bit to the confusion on the other side. To make international calls, I use the mobile Google Hangouts app.
Burner is great, albeit more expensive than "raw" Twilio, of course. An official Twilio consumer app would be fantastic (but they're probably not interested to support this..?), otherwise an app that I can authorize to manage by Twilio account via OAuth would be great as well...
My monthly costs range between $1 to $5, but that's because (1) I very rarely call people, and (2) I transition quickly to email/Wire or some other messaging app if I want continued communication.
-Seamless international calling and receiving calls while abroad.
-Make/receive calls on multiple devices. I have 2 phones logged in(a flagship and a burner) and use my laptop for most work calls. Press *
to transfer yourself from one device to another.
-SMS from my laptop. Love the option to use a real keyboard for longer conversations.
-Voicemail transcripts, which while never perfect, have been good enough to stop actually listening to my voicemails.
-Being able to use VOIP, but also fall back on POTS when I'm having connectivity issues.
-No more carrier tie-in. I usually have an active sim card, but if I have a few days gap here and there it's no big deal, I just use wifi.
That said - I have had a couple (depending on how you count, up to 4) pretty fundamentally dislocating and transformational life, lifestyle, location and financial dislocations and GV has saved my pathetic life.
Especially with the great Android integration (Voice is used for calls from the system dialer, etc.) getting a transcript text is redundant because you're getting text via Voice anyway. I bet the transcript texts are just rarely used anymore.
I was just ranting about the dialer UI they added to the web UI, but after a few days they updated it so that it auto-hide if your viewport is narrow enough.