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I think the "Structure long messages" section could be more succinct. Background, Consequences, etc (unless they're company standards) don't really impart much information. It could be better to instead have practical info as those titles.

e.g., instead of Background, have "Huge increase in log messages". Instead of "Cause of the problem" have "Caused by bug in external library". That way, if people only read the headings, they still get a useful understanding of the issue immediately.

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