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Cast Handbook: How to Learn More from Incidents and Accidents [pdf] (mit.edu)
48 points by yarapavan 35 days ago | hide | past | web | favorite | 5 comments




This is super apt for outage post mortems. Are there more tech specific versions of this idea out there that are anti-blame?


I can not advise something more strongly than the Etsy's Debriefing Facilitation Guide.

https://codeascraft.com/2016/11/17/debriefing-facilitation-g...

This come from the field of Resiliency Engineering, if you want to learn more about that kind of thinking, i advise to have a look at https://github.com/lorin/resilience-engineering/blob/master/...


Love it! I chased through to the GitHub repo linked at the bottom of the article and found a nice PDF facilitation guide referenced from the repo.

http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf


The concept is called "Blameless Postmortems". There are many articles about it, for example this is the section from Googles SRE book: https://landing.google.com/sre/sre-book/chapters/postmortem-...




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