Not really. Non symmetric things (a behemoth of a company and individual regular Joe/Jane customers) shouldn't be treated symmetrically in the first place.
Screw the company, all power to the consumer makes a lot of sense morally.
>I just think it’s amazing how frail people’s morality is, how it goes out the window when certain conditions are met.
I think it makes total sense for morality to adapt to circumstances, and not be some rigid changeless set of rules that one enforces like a Vulcan.
Else it would be like Anatole France's description of the law:
"The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread".
Now that's injustice -- having a fixed "morality" that treats everyone the same for the same transgression.
And, of course, if it was a little store down the corner, people would have had different sympathies, if old Roger there made a pricing mistake. They'd be much more in favor of the former than of the consumer who benefited from it...