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As the guy on the other end who has to read the responses; it's not fun here either. Though, there's movement in the SaaS space that looks to solve a lot of this. Proper text input fields, automated yearly requests for update, audit logging and notifications (x party has responded, y party asks for clarification on question z, etc).

Expensive though, but enterprise solutions always are...

Smartsheet is a really great example of this.

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