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If Cloudflare is correct on the technical part (no idea, I don't have enough knowledge to evaluate) then they are completely within their rights to call out Verizon on not doing the right thing. It's not "aggressive" at all. They don't mean harm to Verizon, they just point out Verizon is not doing their job correctly, and should step up and fix it. And not having somebody to talk to for 8hr for a provider than is capable of downing significant part of the internet is also something worth calling out. It's not some mom-and-pop shop that the owner can just hang a sign on the door and go to the beach, it's a major provider that should always have open channels to communicate on things like this.

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