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I'm definitely not suggesting CF should cover losses. Sorry if I gave that impression. That would effectively require them to be an insurance company since they'd have to investigate claims, and possibly charge customers differently based on risk. (i.e. you don't want to bill a customer $200 per month if 10 minutes of downtime could lose $20 million in sales.)

I mean something like Amazon EC2's SLA (https://aws.amazon.com/compute/sla/) where credits are proportional to downtime, but not 1:1. i.e. they credit 100% for >= 5% downtime. With Cloudflare's SLA, 5% downtime (1.5 days in a month) would only give you a 5% credit.




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