Oh, I totally understand that users want to know why a company is shutting down - myself included. Heck, I'd also like to know if they are selling any of their services/IP, who they are selling them to, and, as long as we are playing this game, I'd _love_ to know what the terms were, how much, and whether the team will be moving to salesforce as well. These are all things that I very much am interested in.
My Nit with the OP is that they made a comment about how etacts was handling "transparency" with their user base - and I believe that they did 100% of what I'd expect any service provider I'm with do - give me a heads up, in advance, as to what the next steps with their organization and service were (and issue me a partial refund - I'm not sure if the etacts guys had paying customers yet).
As a interested observer, I want much, much more. As an etacts customer, I'm satisfied that they've provided me the transparency I'd expect of any responsible service provider.
Compare this to how Yahoo has been handling delicious - "Sunsetting?", "Closing", "Keeping up", "Selling?" - who knows - it's not even clear they know/knew.
My Nit with the OP is that they made a comment about how etacts was handling "transparency" with their user base - and I believe that they did 100% of what I'd expect any service provider I'm with do - give me a heads up, in advance, as to what the next steps with their organization and service were (and issue me a partial refund - I'm not sure if the etacts guys had paying customers yet).
As a interested observer, I want much, much more. As an etacts customer, I'm satisfied that they've provided me the transparency I'd expect of any responsible service provider.
Compare this to how Yahoo has been handling delicious - "Sunsetting?", "Closing", "Keeping up", "Selling?" - who knows - it's not even clear they know/knew.