> You guys have repeatedly accused them of being dumb without even speaking to anyone yet from the sounds of it.
Not for lack of trying...
> Should they have been easier to reach once an issue was detected? Probably. They’re certainly not the first vendor to have a slow response time though. Seems like when an APAC carrier takes 18 hours to get back to us, we write it off as the cost of doing business.
It wasn't a slow response, it was no response. And either is unacceptable for a tier 1 carrier.
> But this industry is one big ass glass house. What’s that thing about stones again?
And other carriers are actively working to change that - including, in particular, CloudFlare.