Don't worry, my parents still call me for things like that, and they don't even have the excuse of being non-english speakers. I will say, if you have the time, set your folks up with something like Linux mint: my step-dad somehow mahaged to get malware on a Mac, and it's much easier for me to keep an identical Mint VM around so I can walk him through everything screen-by-screen. Honestly, setting up their new printer was harder on my mom's Win10 machine, which greatly surprised me.
