If everyone was working in good faith, professional courtesy.
But not being able to get someone on the phone? Wtf?
Glad the original provider was responsive and able to resolve. And hats off to your poor reliability engineers today.
Then wait just as long to pick up the phone
The sheer amount of calls taken would cost them money, the only thing they actively seem to notice
It's good to know that Net Neutrality isn't dead.
'Can you hear me now?'
6 hours later, when the 9-5p NOC wakes up....
Oh, you were talking. Whoops!
Thanks for the excellent write-up.