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Yeah that wasn't the point I was making - of course innovation rarely comes from big companies.

My observation was just if you are a $600m/year web serving infrastructure company than a core competency should be monitoring. And thus if a two year old scrappy startup can build out better monitoring, what on earth have RackSpace been building and relying on for the past 12 years?

On the competitive intelligence I think it's insanely useful for RackSpace. Down to shit like being able to monitor up-stream connectivity and routing of other providers and then being able to cross-sell their own proposition knowing the weak points of the current 3rd party solution.




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