Hardware has been trouble free, Windows 10 with One Drive makes it straight forward to change machines, apps run well as a normal user account, and to my knowledge it hasn't been hit with any malware. The screen being capable of touch interface, can actually be cleaned!
In comparison, my last of the "good" MBPr from 2015 has a partially fouled screen because the slightly greasy keys touched the screen. I am so annoyed when the screen is dark but I'm in a well lit room.
But I have slowly found myself leaving the Apple ranks over the years, and the 2012 Retina was the last Mac I spent money on. I also ditched iOS (and iPhone along with it) for Android (long story) well before macOS began to take a back seat for me.
In January, I requisitioned a Surface Book 2 from my employer, and it has been fantastic so far. Easily the best laptop keyboard I have ever* used.
If you told 20-years-ago me that I would be buying PCs manufactured by Microsoft and praising them, I would have had you committed. But it has been fascinating watching a hungry Microsoft compete in this space...
Probably worth seeing if having Apple Service can do the same for yours, but via a screen replacement.