Happy to hear your professional feedback.
On the current state, I left the website after a short reading session (~3 minutes) and I'm really unsure what is it you're selling exactly !
We see the temptation for real-time analytics and could possibly that for marketing or entertainment purposes. However, the real value in Volument comes from the data that is aggregated from the longer term visitor behavior. How many returned after the first visit? How many re-returned? Which market segments are engaging the most? Who brought the most traction? Believe it or not, the current analytical tools fail to give answers to these basic questions. This is because their internal data model is not designed to answer these questions.
We have tried our best to explain the product in these "Problem" and "Solution" articles:
As an other commenter pointed, it's not clear whether the images in https://volument.com/learn/how-volument-works are actual screenshots of the product running or just there to clarify the points, and if they are not screens of the product I'm left with no screen of what exactly will be the product.
To me, it does feel a bit like when you're interviewing someone for a position, and they're not able to really separate their own contribution from what their team achieved.
Just my 2 cents though, I wish you the best :-)
The solution page just explains the technical details. We mostly use abstract images when explaining things. The demo works like the product works.
Thank you for the feedback! Definitely valuable and something to take insights from.
* The UI is a bit confusing, in the sense that it is not directly clear whether the displayed panels are preview of the tool, or documentation about the feature being previewed.
* Then, the charts and tables featured in the demo didn't look easy to understand/interpret, neither actionable. The impression I got was that the promised solutions to well described problems are not yet there in the tool.
* nice UI
* fast and responsive site
* the problem you are describing and focusing on are definitely important pain points for business websites, and it is worth investing time to provide solutions to these
Keep up :)
This you can do with other solutions but most people don't bother, even if they are SEO experts.
I think some fettling is needed to reach decision makers with a pitch that they can understand assuming goldfish attention spans, then you could be on to a winner.
Here I take 5 mins, read through "The problem" and "The solution" pages and feel treated like an adult.
I'm actually shopping right now for a solution for conversion optimization and lead attribution for our website (www.facetdev.com). I read almost every page of your site, but it was still not clear how your product works and what it does. I signed up anyway to give it a shot.
Sign up experience went smooth. After I completed the sign up process, and installed the snippet, I ended up on the Team page. I wasn't sure where to go next. I clicked on Traction and it took me to some demo website date for Acme. I tried to use the team drop down to pick my website, but it wasn't listed there. I tried for 5 minutes to find my website, refreshed the page, clicked other links, etc.
The 7th or 8th time I clicked Traction it took me to a blank page. Then a page with two empty sections that say Not Enough Data. It still says that now. I'm not sure what I'm supposed to see in these sections. I don't know what "Market traction" means.
I couldn't really tell how the product worked before signing up and I'm more confused now. Rather than telling me "Not enough data", maybe tell me what I should expect to see here and when? The behavior page is also presented without explanation. The "Changes in Behavior" panel has some stats at the top that don't make sense to me.
My feedback is that you are introducing too many new concepts for me - terminology is new, data visualizations are new, app layout is unusual, the settings tab/flyout on the right is unusual, and the app is blended with your marketing website.
If your product does what I think it should do, the pricing is good, maybe a little low.
Hopefully this is helpful!
Your other points are also valid and will be addressed. I really like Hacker News — hard to get this valuable feedback elsewhere.
Thank you "rsweeney"!
Thanks for the opportunity!
For bigger sites Volument is indeed more expensive than Mixpanel for example, but we justify that with providing data that helps them do more of those valuable conversions.
And Heap Analytics is much more expensive for bigger sites than Volument.
Maybe it would be a good idea to have a free tier for something like 1000 pageviews per month? Just an idea.
"/api/validations:1 Failed to load resource: the server responded with a status of 500 ()"
It looks very compelling!
I just signed up for this and set it up in our website. I have a couple of questions:
- Is the analytics realtime or does it take time to process events?
- Is there minimum data threshold that is needed before anything shows up in the dashboard?
We see the importance of real-time tracking on the initial onboarding phase so that it's easier to debug things and see the potential setup errors.
We're just getting started so not everything in place yet.
Because if it does, I need to add a GDPR banner and opt-in mechanism, which I don't want. It is possible to do funnel analytics without using PII, and I'd like to know if Volument allows that (without their Tracking conversions feature obviously).
Thanks for pointing this out.