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Something's up here...

Assuming it was a Google account with 2 factor enabled, you aren't allowed to reset the password with an SMS only.

You need two factors. I suspect his original password was leaked, or perhaps he had a recovery email address also broken into?

It almost always starts with a phishing attempt to get the original password. These attacks are unfortunately common for those working with cryptocurrency.

And those working with cryptocurrency seem to be very ill-equipped for protecting their wealth. Seems like a natural filter.

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