> Insurance isn't complicated. It is a complicated by bad regulation that mean insurers aren't trying to sell to individuals.
I live in a country with public healthcare and even there, private medical insurance is ridiculously complicated. I'd wager insurance in general is in top 3 of the most complicated products available for regular people. Nowhere else I had to read and sign a TOS the size of a long novel. I imagine that for Americans, it's only worse.
And as for the book-length TOS, almost nothing in there seemed to me like regulatory requirements - it all read like the usual "try to exploit the customer as much as possible while making sure the customer can't exploit us" terms.