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There are huge culture differences in different parts of the world, and no such thing as "global companies" -- local offices are staffed with locals. US customer support is probably the best in the world, only Japan could be a valid contender here. The rest of us have to suffer.

Interesting, and perhaps not surprising since a college acquaintance once told me (quite some years ago) that AmEx would only cancel your card in one country at a time. Seems he'd had some trouble in Europe (parents shut off funds or something), and while making his way home before eventually getting it sorted out, discovered that little tidbit.

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