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It's very hard to evaluate what's actually going on here. This "post" could perfectly fit in a tweet. No details whatsoever, no details about wether they tried to reach to paypal support and if they got any replies. I'm surprised this isn't flagged.





Did we read the same article? "After calling their support twice, explaining the situation and asking for a reason, we have received nothing but “the decision is final, and we will not provide more information”."

in european you can report them if they won't give a good reason, for canceling your contract. You can even complain at your national bank authority. https://eba.europa.eu/consumer-corner/how-to-complain since they are a official bank in europe they would need to give correct info.

Just a precision: all these regulations apply to consumers.

A business, whether a company or a sole-trader, is not a consumer.

GDPR applies if you are a sole-trader.


You could also make a subject access request under GDPR to see what data they have on you.

Did we read the same article? Because the on I read said:

> After calling their support twice, explaining the situation and asking for a reason, we have received nothing but “the decision is final, and we will not provide more information”.


But the post never explained what the situation was... just that they "explained 'it'" to Paypal..

They also don't explain what they are accepting payments for, other than "receiving some minor payments and paying for a few online services"

I suspect there is far more to this story.


They have no idea why they've been terminated and PayPal won't tell them. From the article:

> We never thought this would happen and have absolutely no clue what they’re referring [to]. We have reviewed the user agreement multiple times and there is absolutely nothing there that we’ve engaged in.


Is there any law or regulation that requires institutions that handle money handling services to be transparent in cases like this or with any right to recourse? (In any country)

What happens if a multinational organisation based in one country has that right but doesn’t in another - but it’s a single PayPal account - could they get reinstated that way?


In the US, yes, if the organization is legally considered a bank. I believe that PayPal is not considered a bank, but I'm not sure on the specifics as to why.

Paypal Europe has a banking license.

Great minds... :)

Perhaps they prefer to stick to putting their trust in things they own, rather than other people’s platforms ;)



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