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But will the UX/UI actually be good and how will we hold them accountable? My city's site for filing is absolutely terrible and I'm surprised I can even make it through to the end and submit payment. I'm actually surprised they have online filing to begin with. I'd rather pay for good UI/X than a crappy experience that wastes even more of my time.

The point is that it is an option.

But return free filing is honestly the goal for most people and it already exists in many countries.

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