I rather believe that deep empathy for your own groups is the cause of many shitstorms. To quote from the article:
"For example, we often think of terrorists as shockingly blind to the suffering of innocents. But Breithaupt and other researchers think of them as classic examples of people afflicted with an "excess of empathy. They feel the suffering of their people.""
A lot of people believe so and unfortunately some policy-makers as well. I thought the book https://www.amazon.com/Net-Delusion-Dark-Internet-Freedom/dp... made a good argument against cyber-utopianism.
And I realize anti-establishment innuendo is taboo here, but if yc is focused on bringing forth more products and services to the world, then doing so without understanding what things the world may honestly want or need, without some pretext of empathy for the source of those wants and needs, is as reprehensible as it is ineffective. When nobody today is satisfied, to the extent the richest man Bezos feels the need to upgrade his life partner, then we are not doing ourselves any justice in thinking technology can either save or replace dying virtue.