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With AKS (at least in early days, not beta or anything mind you) the kubernetes coordinator node was managed by Microsoft, after a some arbitrary amount of days/weeks it would become unresponsive and the recommended action was to open a ticket and wait for them it restart it.

Azure Kubernetes Service provides a free managed Kubernetes control plane. Certainly possibly that prior to general availability a support ticket had to be opened to restart this. The control plane's underlying VMs aren't exposed on purpose. That's similar to what other providers do with managed Kubernetes services.

Hopefully the unresponsiveness issue was addressed quickly after it was reported by you.

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