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Delivering Wow Customer Service: An Interview with Valerie Liberty from Balsamiq (supportbee.com)
34 points by prateekdayal on Dec 2, 2010 | hide | past | favorite | 5 comments

Excellent interview.

> Peldi started Balsamiq on nights and weekends, and now it’s supporting half a dozen families.

If that is not a real, tangible definition of a successful startup, I do not know what one would be.

Yes .. also I love how Balsamiq used the word 'lifestyle business' in such a positive way. I have only heard it as a way to write off bootstrapped startups otherwise.

Same here.when I started 2 years I did want to do lifestyle business, but 6 months later realised that phrase Has different meaning for different folks.

Achieving the milestone where your users help each other means you have built a community and that it is thriving. It's sometimes very difficult to figure out the best way to do that, though. Some products are better suited for a traditional forum, some to a StackOverflow-type supplement. This seems like it might be a ripe place for innovation -- how can we better get our customers to talk to each other?

This was a great interview.

Excellent interview.

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