Is it even possible that that could not be an evaluation? I've been on both sides of that exchange, and it never even occurred to me that pointing out a ticket wasn't properly filled out was an evaluation. The ticket itself is often the only proof you actually did your job, after all.
Personally, if I'm on the receiving end of that, I'd rather the boss say, "please update this ticket with X and Y" rather than making an "observation." It can't be condescending nor manipulative since that person is plainly exercising their authority. And you can generally resolve problems with an instruction by pointing out that it won't work, or it conflicts with others, etc., which avoids it getting personal.
(This may be why I rarely had these issues in the military, and noticed that many veterans report a great deal of confusion when they get into civilian life because "nobody knows their lane.")
Personally, if I'm on the receiving end of that, I'd rather the boss say, "please update this ticket with X and Y" rather than making an "observation." It can't be condescending nor manipulative since that person is plainly exercising their authority. And you can generally resolve problems with an instruction by pointing out that it won't work, or it conflicts with others, etc., which avoids it getting personal.
(This may be why I rarely had these issues in the military, and noticed that many veterans report a great deal of confusion when they get into civilian life because "nobody knows their lane.")