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Netflix keeps making their UI worse, to the point where its unbearable now.



You would think by the comments here from Netflix employees that one or two of them would appreciate our feedback and pass some of it on to higher-ups.

Or perhaps management already knows and deliberately makes these decisions based on internal metrics and HN folks are essentially a non-existent blip on their radar...

EDIT: I also regularly leave feedback using the ? button (only available in Watch mode) but it seems to go unread. I don't even get an email "we take your feedback seriously and will look into this" which other sites tend to provide.


Couple of points

1. It struck me at some point that Netflix UI is carefully designed to hide the fact on how little content they really have now. If you go into different genres at times there are barely 40-50 things you can watch (sometimes much lesser). They have lost a ton of items from their catalog (A queue I had which had ~85 items has dropped to 3 items without me removing anything because of shows / movies being removed). If you think of content that in the past would be > 4 stars, you will see most categories have <5 titles that fall under this criteria.

2. Netflix UI is now optimized only for surfacing the 3-4 new shows they launched this month.

3. The autoplay feature (with an impossibly short hover timeout ) appears to be an output of a quantitative metric based engagement maximization process. I suspect they have some charts internally which measure engagement and this specific design hits some local optimum there.

4. Lastly, as a world cinema movie buff I do not think I am the audience anymore. The long tail of delightful movies from across the world is long gone.

I wish them well, they were immensely educational when I first moved to the US. Growing up in India I never had the means to see cinema from across the world, so a service that would allow me to go through various best movies lists and see them two movies a week at a time was magical.


> You would think by the comments here from Netflix employees that one or two of them would appreciate our feedback and pass some of it on to higher-ups.

I'm sure they are. And as long as Netflix posts above-estimated profits and/or revenues, it doesn't matter one wit. (whit?)


I have heard that the strongest signal that you can send about Netflix UI changes which degrade your Netflix experience is to call customer support and complain. If you cancel your service for that reason, complain when cancelling.


Metric: Stuff that techies like deliberately leaves money on the table


Fortunatley Kodi now can play netflix and it doesn't use the netflix interface; only issue I have is that searching netflix in Kodi is not great, but I can just search on my phone, add it to my list and then see it in my list on Kodi.




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