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It's unfortunate companies won't just assign the same resources to man email as they assign to man the chat widget. There's no good technical reason I can think of for email support responses to be slower than those via chat.

We route everything but phone calls directly into Intercom, so they get the same turnaround on responses regardless of whether the person on the other end prefers live chat or email. Anecdotally though > 80% of all our support/sales enquiries come via live chat.

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