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Verizon buries the option to order a sim card for a new prepaid line somewhere on their website, I've successfully used the widget to ask for the URL twice.

Also used it to ask/politely demand Verizon reset my roll-over data balance anytime my card on file expired or was canceled and I forgot to update it so auto-pay failed and service was suspended temporarily, which removes any roll-over data balance.

I used it to disect the roll-over data policy which requires auto-pay to be enabled and confirm system limitations that disallow scheduling payment prior to experation and/or keeping additional month balance on account to avoid service interruption so shortly after a failed payment. Agent was able to set custom $1 auto pay amount and I now use my bank bill pay service to pay full monthly amount a few days before service end date avoiding interruptions. This arrangement involved lots of questions in the chat widget.




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