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Maybe I’m too old, but I’d never use a chat popup. I’m also the person who, when calling tech support, mashes on the 0 button right away and repeatedly until a human answers. I simply don’t want to waste time communicating with a machine unless I’m programming. Nothing about the usual chat pop up interfaces assures me that I’d be chatting with an actual human.

“Hi, how can I help?” Pop up at every random time I might be browsing? No way these guys are staffed 24/7. Probably not human.

Stock photo showing pretty telephone operator? Definitely not human.

If I want to type something for help, I’d honestly prefer a good, working search box.




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