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It's just like autoplaying video --- users do not like the unsolicited aspect of it, and the annoyance that causes. I'm perfectly fine with having a chat widget that opens when you actively click on "Get Help" or "Chat with us" or whatever other phase implies something like that, just like I would not mind a video you need to click on for it to start playing.

(Incidentally, I have JS off by default, which naturally neuters these and other annoyances. It's only when I have to turn it on that I get assaulted with things like this.)




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