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You confuse "it's useful" for "it's done well". Chat is super valuable and users should feel like they have the option to initiate a chat. That is not the same as yelling at them the moment they open your page. And let's not even get started on how much you're fucking over people with screenreaders.

It doesn’t need to be and isn’t a lways done this way. Ours is configured to only pop up for logged in users, for instance.

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