This feels like it should be more of a commodity. E.g. a service like OpsGenie can undercut them.
$100 a month per user on their enterprise plan is insane for what they offer: https://www.pagerduty.com/pricing/
I'm sure there are industries where that makes sense, but I bet you can imagine there are industries and companies where that doesn't add up.
Yes, Slack only was completely unacceptable and we already had Twilio account used for other things.
That being said, I was happy to hear that my new work had a PagerDuty account because the fewer things I have to host and maintain the better.
When you've lots of users bells and whistles like schedule layers and setting overrides are very useful.
You don't need the $99/month plan, you can do fine on $39/month.
It’s $30/month for lowest tier with more than 6 users. There’s no way it’s ROI positive for you to build and maintain this yourself until you have [many] hundreds of employees using PD.
The fact that it’s super simple to use while being highly configurable and reliable is a pro, not a con.
Schedules, lifecycle, routing in Slack.
Example: if you have 50 engineers and only 2 of them are on-call per sliding week, you'll be charged for 2.